I CAN is committed to protecting the privacy and security of your personal data.
The purpose of this privacy notice is to let you know clearly how I CAN collects and uses personal data about you for the purposes of the Enquiry Service (advice line operating over telephone and email).
I CAN is a ‘data controller’. This means that we are responsible for deciding how we hold and use personal data about you. We are required under data protection legislation to notify you of the information contained in this privacy notice. In this Privacy Notice, references to “I CAN”, “we”, “us”, “our” and “the organisation” mean the I CAN charity, including our schools. The registered address of I CAN is 2 Angel Gate, Hall Street, London EC1V 2PT. Your main point of contact for data protection queries is our Data Protection Officer, Satswana Limited, Pembroke House, St. Christopher’s Place, Farnborough, Hampshire, GU14 0NH, Tel 01252 516898 or email firstname.lastname@example.org
It is important that you read and understand this notice so that you are aware of how and why we are using your personal data.
In connection with your contact with us, we will collect, store, and use personal data about you that you have provided to us directly as part of the Enquiry Service. This may include, for example, your name and contact information, and information about your child (or child/ren you work with) that you provide to us as part of your enquiry. We make every effort to ensure that information we collect and store about children is anonymised.
Your personal data will be stored in our IT systems (including email) but will have access restricted to specific people only.
I CAN has a legitimate interest in processing your personal data as part of the Enquiry Service and for keeping records of the process. We make every effort to keep information anonymised, but some processing of personal data is essential for I CAN to be able to provide advice / information via email following a telephone contact. We will seek your permission before using your personal data to collect feedback about the service.
Your personal data may be shared internally for the purposes of managing the Enquiry Service. This includes speech and language advisors who operate the Enquiry Service, and other staff members (including senior management staff) as necessary who have responsibility for ensuring the quality of the service. The organisation will not share your personal data with third parties. I CAN will not transfer your personal data outside the organisation for any processing.
I CAN take the security of your personal data seriously. We have put in place appropriate technical and organisational measures to prevent your personal data from being accidentally lost, destroyed, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, who need to access it in the proper performance of their roles for I CAN. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality. These measures are in accordance with applicable laws and regulations.
I CAN will keep your personal data for no longer than one year, after which it will be destroyed.
We have appointed a data protection officer to oversee compliance with this privacy notice. If you have any questions about this privacy notice or how we handle your personal data, please make contact by emailing Data Protection Officer, Satswana Limited, Pembroke House, St. Christopher’s Place, Farnborough, Hampshire, GU14 0NH, Tel 01252 516898 or email email@example.com
Under certain circumstances, by law you have the right to:
To find out more about your rights, to exercise any of your rights, or if you have any questions or concerns about data protection at I CAN, please contact our Data Protection Officer, Satswana Limited, Pembroke House, St. Christopher’s Place, Farnborough, Hampshire, GU14 0NH, Tel 01252 516898 or email firstname.lastname@example.org
If you have any concerns or comments about how we use information, we would like to hear from you. Alternatively, you may contact the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues for guidance and advice, or to lodge a complaint. The ICO may be contacted at:
Post: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Telephone: 0303 123 1113 (local rate) or 01625 545745 (national rate)
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